Shipping Policy

Effective Date: 10/1/2025

At Digital Design Empire, we are committed to ensuring a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for complete details about how we handle shipping and delivery.

Shipping Coverage

We currently ship to Egypt only. Unfortunately, we do not provide shipping services to locations outside Egypt at this time.

Shipping Charges

We are pleased to offer free shipping on all orders within Egypt. There are no hidden fees or additional charges for delivery.

Shipping Timeframe

Orders are typically processed within 1-2 business days after confirmation of payment.

Once processed, delivery will take approximately:

1-3 business days for locations in Cairo and Giza.

3-5 business days for other governorates in Egypt.

Note: Delivery times may vary slightly depending on your location and external circumstances such as holidays or unforeseen delays.

Delivery Conditions

Deliveries are made to the address provided during checkout.

Customers are responsible for providing accurate delivery information.

If a delivery attempt fails due to an incorrect address or the recipient being unavailable, our team will contact you to arrange re-delivery.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with the tracking details to monitor your shipment.

Damaged or Missing Shipments

If you receive a damaged package or if your shipment is delayed/missing:

Please contact us immediately at:

Email: support@theddegroup.com

Phone: +20 112 133 5535 or +20 111 312 3010

We will investigate the issue and work with you to resolve it promptly.

Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:

Email:support@theddegroup.com

Phone: +20 112 133 5535

Phone: +20 111 312 3010

We appreciate your trust in Digital Design Empire and look forward to serving you!