Return Policy
At The DDE Group, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a flexible return policy as outlined below:
Return Period:
You can request a return within 14 days from the original date of purchase.
Conditions for Return:
The product must be in its original condition, unused, and undamaged, with all accessories and manuals included.
The product must be returned in its original packaging.
How to Request a Return:
Contact our customer service team via email: support@theddegroup.com or by phone:
+20 112 133 5535
+20 111 312 3010
Provide us with your invoice number, product details, and the reason for the return.
We will send you instructions on how to return the product.
Processing Returns and Refunds:
Once we receive the product and verify its condition, we will process the return request within 7 business days.
The refund will be issued to the original payment method used at the time of purchase.
Non-returnable Products:
Products that have been used or installed.
Products that have been damaged due to misuse or neglect.
Shipping Fees:
If the return is due to an error on our part (e.g., sending the wrong product or a defective product), we will cover all shipping costs.
In other cases, the customer is responsible for the return shipping costs.
Warranty Policy:
All of our products are covered by a 1-year warranty against manufacturing defects. If you experience any issues with the product quality during the warranty period, please contact us for the necessary support.
At The DDE Group, we prioritize customer satisfaction and strive to provide the best shopping experience possible. If you have any questions or need further information, please do not hesitate to contact our customer service team.
Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:
Email: support@theddegroup.com
Phone: +20 112 133 5535
Phone: +20 111 312 3010
We appreciate your trust in The DDE Group and look forward to serving you!